Customer service

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Ask our AI assistant anything, in any language, 24/7. If you need help with your account and transactions, sign in first and you can choose to chat with a live customer service rep or call us.

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Instant 24/7 support

Our AI assistant speaks any language of your choice and solves over 300,000 customer issues every week.

Chat with us

You can request a customer service representative anytime. We are available 24/7 to support you via live chat.

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Need to talk to us? We’re just a phone call away. Simply request a phone call in the chat or click the "Contact us" button below.

Frequently asked questions

How can I pay?
When is my payment due?
How can I extend my due date?
What happens if I can’t pay on time?
I have a payment due, which payment methods are accepted by Klarna?
How do I change the card for a purchase?

Where can I find my payment plan?
Why was the first installment of my payment plan higher?
Why did Klarna charge me twice?
Why do I see two orders in the app when I only placed one?
I have a payment due, but get an error message when I try to pay, what can I do?
If the store only confirms part of my order will my payment plan be adjusted?
Why was I charged a late fee?
Why is my debt in collection?

How long do refunds take?
When will I receive my Klarna Credit Card refund?
What happens if my purchase is for a different amount than the One-time card?
What if I never use the One-time card and want to cancel it?

When will my order be delivered?
I haven’t received my order. Do I have to pay?
I have a problem with the order purchased with my gift card, what should I do?
There’s something wrong with my order. Do I have to pay?

How do I return my order?
How do I return an order purchased with a gift card?
How long does it take for my return to be registered?
What happens when I report a return?
Why did I receive a reminder after returning my order?
Can I change my return after it’s been reported?
My return hasn’t been registered, what should I do?
What’s the status of the investigation of my return?
Why was the investigation of my return closed, even though my return hasn’t been registered yet?

How do I cancel my order?
My order was cancelled, why am I still being charged?

What happens after I‘ve reported my problem?
What should I do if the store doesn’t respond?
How long does it take for my problem to be solved?
What’s the status of the investigation into my problem?
My problem has been solved, what should I do?
Why was the investigation of my problem closed, even though my problem has not been solved yet?

My purchase was denied, why do I still have a pending authorization hold on my card?
How can I get approved to pay with Klarna?
Why was my purchase not approved with Klarna?
Why can’t I pay with Klarna anymore?
Why was the One-time card purchase declined?

How can I merge my Klarna accounts?
How do I change my name?
How can I change my email address?
How do I change my billing address?
How can I add, remove or change my card or bank account?
How do I close my Klarna account?

How do I log in?
I can’t log in, what can I do?

Who can use Klarna?
Where can I use Klarna?
Can I use Klarna to purchase gift cards?
Can I use Klarna to pay for subscriptions and on-demand services?
How much am I eligible to spend?
Can I pay in-store using Klarna?
How can I avoid late fees?
Does Klarna charge an annual fee?
How can I make a formal complaint to Klarna?

Does Klarna perform a credit check and will this affect my credit score?
Does Klarna report to credit bureaus?

What is a One-time card and how does it work?
What happens if my purchase is for a different amount than the One-time card?
What if I never use the One-time card and want to cancel it?
Why was the One-time card purchase declined?

How do I apply for a Klarna Credit Card?
When will my Klarna Credit Card be delivered?
How do I pay for my Klarna Credit Card purchases?
When will I receive my Klarna Credit Card refund?
How do I block or cancel my Klarna Credit Card?
Why was I denied a Klarna Credit Credit Card?
Why was my Klarna Credit Card purchase declined?

I have a payment due, which payment methods are accepted by Klarna?
What is ‘Pay later in 30 days’?
What is Pay over time and how does it work?
How can I use Klarna on Apple Pay?
Why are not all payment methods available at the checkout?

How can I report a fraud attempt?
I don’t recognize a charge, what should I do?

How do I lock my account?
How do I unlock my account?
How can I secure my account?
How can I protect myself against identity theft?
How do I report a phishing or scam attempt?

Why do I need to verify my details when paying?
How can I request the deletion of my personal data?
Is shopping with Klarna safe?

How do I apply for a Klarna Debit Flex Card?
How can I use my Klarna Debit Flex Card?
How do I block or cancel my Klarna Debit Flex Card?
How can I improve my chances of approval for a Klarna Debit Flex Card Purchase Plan?
Why was my Klarna Debit Flex Card purchase declined?