Chat with our CEO

Talk directly to the AI avatar of our CEO, Sebastian Siemiatkowski. Ask questions, share your ideas, provide feedback, whatever is on your mind, we want to hear it.

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AI CEO hotline

Our AI hotline uses a cutting-edge voice model trained on our CEO's real insights and experiences. Your feedback is captured instantly for our teams. This means your ideas can help drive improvements faster than ever — your feedback getting to us in just minutes.

Call now:

424-667-5385

You can call to discuss

Klarna products

Let us know how Klarna's products are working for you. Have an idea or suggestion to make them better? We’d love to hear it.

Your experience

Share your Klarna experience - good or bad, and everything in between. Payments, app features, or anything else. We're listening.

Ask questions

Ask about our products or anything you want to know about Klarna. The AI version of our CEO Sebastian knows - almost - everything there is.

Get to know Sebastian

Sebastian Siemiatkowski co-founded Klarna in 2005 and still leads the company as CEO today. Under his guidance, Klarna has grown into a global AI-powered payments and shopping platform, trusted by more than 100 million consumers and over 720,000 retailers across 26 countries. With nearly 20 years of experience making shopping and finance easier for everyone, Sebastian continues to focus on empowering consumers and challenging traditional banks to deliver better experiences.

See what our customers are saying

We value the feedback our customers have shared and are eager to hear from you. This input helps us improve to serve you better.

Automatic alerts

I want an automatic alert when new cashback offers become available from my favorite stores.

Refunds

It shouldn't take several days before the money is transferred to my account when I get a refund.

Cryptocurrency

You should let me pay with cryptocurrency in the Klarna app.

Call us!

Tell us what you think.

This AI Avatar chat feature records your feedback, which will be collected subject to our Privacy Notice. This is not a customer service phone line and you are not guaranteed to be contacted regarding any feedback or issue raised. If you have an unresolved issue and need help, please visit our Customer Service page to learn about assistance with an order, refund, or anything else.