It can take up to 14 days for refunds to process and the balance of your connected payment method to update. 

• The refund process starts as soon as we receive

  return
  confirmation from the store. 

• Log in
  to check the store has received your return or
  cancelled
  your order. 

You’ll receive an email and an

Still haven’t received your refund after 14 days?

Did you recently change banks or close your linked bank account? Have you cancelled, temporarily frozen, blocked or changed your connected card?

If so,

Did you return or cancel part of your order?

In this case, we will issue a partial refund:

• If the partial refund is less than the remaining balance of your order, the amount still owed will be spread evenly across the remaining payments.

• If the partial refund is greater than the remaining balance of your order, the difference will be credited to the original payment method.

Financing 

• If the total amount owed is greater than the refund, the refund will be deducted from the total balance of your financing loan. 

• If the total amount owed is less than the refund, the refund will be repaid to your connected direct debit mandate.

Good to know: According to most store’s T&Cs express shipping fees are not refundable.

• What happens when I report a return?

• How do I cancel my order?

• My order was canceled, why am I still being charged?