We understand that circumstances such as a bereavement, bankruptcy, or trusteeship can be challenging. Klarna is here to support you and provide guidance.

Please use our

Bankruptcy & Trusteeship

What will I need?
• Your details (such as name, contact details, date of birth)
• Account owner details (if you are not the account owner)
• Any form of evidence supporting your request

What happens next?
Once the information has been reviewed, we will contact you to discuss next steps.

When a Klarna customer has passed away

Dealing with the loss of a loved one can be overwhelming, and we want to make this process as smooth as possible. Please note that the information provided here is general guidance and not legal advice. We recommend contacting a qualified professional, such as a lawyer specialising in estates or inheritance matters, for further support.

How to notify Klarna and get in touch with us
Please inform us by completing our webform linked above. Once the webform is completed, you will be contacted by email. 

Personal information required via webform to Klarna

• Deceased person’s full legal name 

• Deceased person’s date of birth

• Phone number of the deceased customer

• If known, deceased email address linked to the Klarna account

• Your full legal name and contact details (email address and telephone number)

• Your relationship to the deceased person

What will I need?

We will ask you to provide the following documents to ensure we can support you smoothly: 

• Your valid identification (passport or ID card): Photo or scan of your document with all four corners of the document visible 

• Death certificate of the deceased person (in some cases interim or coroner’s certificates, or certified translations, may be accepted)

• Power of Attorney: If a solicitor or representative is acting on behalf of an heir

If you have access to the following documents, please share them with us as well:

• Grant of Probate, Letters of Administration, or equivalent legal documentation authorising you to act on behalf of the estate 

• An official inheritance certificate or a testament together with an opening protocol and certificate of completeness

Please note that if the deceased customer held a Klarna Balance, Fixed Term, or Savings Account, we will request that you complete a payout form with your bank details and personal information to enable the transfer of the assets to authorized heirs. Certified copies of all heirs will be requested before processing the payout.

Klarna will inform you of any missing information during the process. 

What happens next?
Once we receive the necessary information, Klarna will:

• Suspend customer profile to prevent unauthorized money movements

• Cancel all marketing and communications to the deceased person

• Cancel Klarna Card 

• Provide overview of outstanding balances or claims

• Transfer any remaining balance to the rightful heir(s) or authorised solicitor after debt settlement. 

We aim to contact you within 3 days of receiving all documents. Depending on the complexity of the case, ongoing court proceedings, and any outstanding loans, the process of withdrawing any remaining balance and fully closing the deceased’s account may take anywhere from a few days to up to a year. We are committed to keeping you updated during the process whenever further action is required from us.