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Customer service

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  • 24/7 help in any language

  • Chat with us or call us

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How it works

Ask our AI assistant anything, in any language, 24/7. If you need help with your account and transactions, sign in first and you can choose to chat with a live customer service representative or call us.

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Instant support, 24/7

Our AI assistant speaks any language of your choice and solves over 300,000 customer queries every week.

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You can speak to a customer service representative at any time. We're available 24/7 to support you via live chat.

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Need to talk to us? We’re just a phone call away. Simply request a phone call in the chat or click the "Contact us" button below.

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Frequently asked questions

  • How can I pay?
  • When is my payment due?
  • Has my payment been received?
  • What happens if I can’t pay on time?
  • How can I extend my due date?
  • How do I change the card for a purchase?
  • I need support to manage my debt - what resources are available to me?
  • What happens if I request a payment holiday?
  • Will I be charged a fee and interest if I need a payment holiday?
  • How does a payment holiday impact the use of Klarna?
  • Will my credit score be negatively impacted by my payment holiday?
  • My payment holiday is coming to an end, what happens next?
  • What happens if I don’t pay for my order?
  • Why did Klarna charge me twice?
  • Where can I find my payment plan?
  • Why do I see two orders in the app when I only placed one?
  • I have a payment due, but get an error message when I try to pay, what can I do?
  • Why was my Financing payment not debited automatically?
  • Why is my debt in collection?
  • Why can’t I pay with Klarna anymore?
  • How can I get approved to pay with Klarna?
  • Why was the One-time card purchase declined?
  • What data is used by UK banks and financial institutions in their lending decisions?
  • My purchase was denied, why do I still see a transaction to Klarna on my card?
  • How long do refunds take?
  • When will I receive my Klarna refund?
  • How do I return my order?
  • What happens when I report a return?
  • Can I change my return after it’s been reported?
  • How long does it take for my return to be registered?
  • Why did I receive a reminder after returning my order?
  • My return hasn’t been registered, what should I do?
  • What’s the status of the investigation of my return?
  • Why was the investigation of my return closed, even though my return hasn’t been registered yet?
  • How do I return an order purchased with a gift card?
  • When will my order be delivered?
  • There’s something wrong with my order. Do I have to pay?
  • I haven’t received my order. Do I have to pay?
  • I have a problem with the order purchased with my gift card, what should I do?
  • How do I cancel my order?
  • My order was canceled. Why am I still being charged?
  • What happens after I‘ve reported my problem?
  • What should I do if the store doesn’t respond?
  • How long does it take for my problem to be solved?
  • What’s the status of the investigation into my problem?
  • My problem has been solved, what should I do?
  • Why was the investigation of my problem closed, even though my problem has not been solved yet?
  • How can I merge my Klarna accounts?
  • How do I close my Klarna account?
  • How do I change my billing address?
  • How do I change my name?
  • How can I change my email address?
  • How can I add, remove or change my card or bank account?
  • I can’t log in, what can I do?
  • How do I log in?
  • Who can use Klarna?
  • Where can I use Klarna?
  • How much am I eligible to spend?
  • Does Klarna perform a credit check and will this affect my credit score?
  • Can I use Klarna to purchase gift cards?
  • Does Klarna charge an annual fee?
  • How can I make a formal complaint to Klarna?
  • What is a One-time card service and how does it work?
  • What happens if my purchase is for a different amount than the One-time card I created?
  • What if I never use the One-time card and want to cancel it?
  • Why was the One-time card purchase declined?
  • How do I apply for a Klarna Card?
  • How do I replace or cancel my Klarna Card?
  • When will I receive my Klarna refund?
  • How do I pay for my Klarna Card purchases?
  • Why was I denied a Klarna Card?
  • Why was my Klarna Card purchase declined?
  • How does ‘Pay in 30 days’ work?
  • What is Buy Now Pay Later and how does it work?
  • What is Financing and how does it work?
  • How can I use Klarna on Apple Pay?
  • Why are not all payment methods available at the checkout?
  • How can I report a fraud attempt?
  • How do I report a phishing or scam attempt?
  • I don’t recognize a charge, what should I do?
  • How do I lock my account?
  • How do I unlock my account?
  • How can I secure my account?
  • How do I report a phishing or scam attempt?
  • Why do I need to verify my details when paying?
  • How can I request the deletion of my personal data?
  • Is shopping with Klarna safe?
  • I'm a trusted third party, can I contact Klarna on a customer's behalf?
  • I’m experiencing financial difficulties. What support is available to me?
  • What kind of additional support can I get from Klarna?
  • How do I inform Klarna about a personal issue (bankruptcy, a trusteeship or a deceased person)?

More ways we can help

Privacy policy

Learn how we handle your data and keep your personal information safe.

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Security at Klarna

Learn how we handle your data and keep your personal information safe.

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Buyer protection

Shop with confidence knowing Klarna has your back in case of issues.

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