Additional support request

Thank you for contacting Klarna to disclose your current situation and for giving us the opportunity to work with your best interests in mind.

Klarna’s commitment to financial well-being is not just about helping our customers to manage their money – it’s also about supporting them when they need us most. So we can provide you with tailored customer support, and to save you from having to disclose your situation each time you contact us, we would like to understand more about your circumstances.

All fields marked with an * are required.

First and last name *

Email used to place orders *

Date of birth *

Order/Account number *

Please tick one or more of the following categories that best describes your situation: *

How long do you anticipate being affected by this situation: *

Please note, the below description will become visible to Customer Service agents when you contact us.

In a few words, please let us know how we can best help you in light of the above circumstance(s) *

If you are also experiencing financial difficulties due to your situation, and you would like Klarna to contact you directly for additional support, please select yes in the box below:

I am experiencing financial difficulties and I want to be contacted by Klarna directly *

Consent. By filling out this form and returning it to us, you consent to Klarna using this information to assess your situation, and consider how we can better tailor our services to you.

You may revoke this consent at any time by contacting us at

[email protected]

. We will then restrict access to this information and it will no longer be visible to our customer service personnel. However, we need to keep this information in our systems for up to 6 years to document the actions we have taken to support you in light of the information provided above.

Please be advised that it is entirely optional for you to provide Klarna with this information, and we only collect it for the purpose of providing tailored customer support and to record the actions we have taken.

Please be assured, any information you provide us will be handled and protected according to applicable law. Further information on how Klarna processes personal data can be found

here

. You are always welcome to reach out to our

Customer Service

team if you have any questions. If you have any general questions concerning data protection, please contact

[email protected]

Additional support request.