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Customer service

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How it works

Ask our AI assistant anything, in any language, 24/7. If you need help with your account and transactions, sign in first and you can choose to chat with a live customer service representative or call us.

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Instant support, 24/7

Our AI assistant speaks any language of your choice and solves over 300,000 customer queries every week.

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Chat with us

You can speak to a customer service representative at any time. We're available 24/7 to support you via live chat.

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Call us

Need to talk to us? We’re just a phone call away. Simply request a phone call in the chat or click the "Contact us" button below.

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Frequently asked questions

  • How can I pay?
  • When is my payment due?
  • What happens if I can’t pay on time?
  • How can I extend my due date?
  • How do I change the card for a purchase?
  • Where can I find my payment plan?
  • Why did Klarna charge me twice?
  • Why was I charged a late fee?
  • Why do I see two orders in the app when I only placed one?
  • I have a payment due, but get an error message when I try to pay, what can I do?
  • Is there a late fee for 4 interest-free instalments?
  • How long do refunds take?
  • How do I return my order?
  • How long does it take for my return to be registered?
  • What happens when I report a return?
  • Can I change my return after it’s been reported?
  • My return hasn’t been registered, what should I do?
  • Why did I receive a reminder after returning my order?
  • What’s the status of the investigation of my return?
  • Why was the investigation of my return closed, even though my return hasn’t been registered yet?
  • When will my order be delivered?
  • I haven’t received my order. Do I have to pay?
  • There’s something wrong with my order. Do I have to pay?
  • How do I cancel my order?
  • My order was cancelled, why am I still being charged?
  • What happens after I‘ve reported my problem?
  • How long does it take for my problem to be solved?
  • What should I do if the store doesn’t respond?
  • What’s the status of the investigation into my problem?
  • My problem has been solved, what should I do?
  • Why was the investigation of my problem closed, even though my problem has not been solved yet?
  • Why can’t I pay with Klarna anymore?
  • How can I get approved to pay with Klarna?
  • My purchase was denied, why do I still have a transaction on my card?
  • Why wasn’t my purchase approved with Klarna?
  • Why was the One-time card purchase declined?
  • How can I merge my Klarna accounts?
  • How do I change my name?
  • How do I change my billing address?
  • How can I change my email address?
  • How can I add, change or remove my card?
  • How do I close my Klarna account?
  • How do I log in?
  • I can’t log in, what can I do?
  • Who can use Klarna?
  • Where can I use Klarna?
  • How much am I eligible to spend?
  • Does Klarna perform a credit check?
  • Does Klarna charge an annual fee?
  • How can I avoid late fees?
  • How can I make a formal complaint to Klarna?
  • What is ‘4 interest-free payments’?
  • Which payment methods are accepted by Klarna?
  • What is a One-time card, and how does it work?
  • What happens if my purchase is for a different amount than the One-time card?
  • What if I never use the One-time card and want to cancel it?
  • Why was the One-time card purchase declined?
  • How can I report a fraud attempt?
  • I don’t recognize a charge, what should I do?
  • How do I report a phishing or scam attempt?
  • How do I lock my account?
  • How do I unlock my account?
  • How can I secure my account?
  • How can I protect myself against identity theft?
  • Why do I need to verify my details when paying?
  • Is shopping with Klarna safe?
  • How can I request the deletion of my personal data?

More ways we can help

Privacy policy

Learn how we handle your data and keep your personal information safe.

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Security at Klarna

Learn how we handle your data and keep your personal information safe.

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Buyer protection

Shop with confidence knowing Klarna has your back in case of issues.

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Solve your problems with the Klarna app

Track your delivery, handle returns and manage your payments in the Klarna app. Get 24/7 help in our chat, come and go, you’ll never miss a message.

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