You can always check the status and outcome of the investigation in the Klarna app.

• Log in
  to the app

• Select the order you want to check

• Find the details regarding the investigation in the information box

Good to know: Be sure to check your emails because after 21 days we will contact you for additional information.

• How long does it take for my problem to be solved?

• Why was the investigation of my problem closed, even though my problem has not been solved yet?