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For business

Customer service

Customer service

Get immediate support
24/7 help in any language
Chat with us or request a callback

How it works

Ask our AI assistant anything, in any language, 24/7. If you need help with your account and transactions, sign in first and you can choose to chat with a live customer service representative or call us.

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Instant support, 24/7

Our AI assistant speaks any language of your choice and solves over 300,000 customer queries every week.

Chat with us

You can speak to a customer service representative at any time. We're available 24/7 to support you via live chat.

Call us

Need to talk to us? We’re just a phone call away. Simply request a phone call in the chat or click the "Contact us" button below.

Frequently asked questions

How can I pay?
When is my payment due?
How can I extend my due date?
What happens if I can’t pay on time?
How do I change the card for a purchase?

Where can I find my payment plan?
Why was the first instalment of my payment plan higher?
Why did Klarna charge me twice?
Why was I charged a late fee?
Why do I see two orders in the app when I only placed one?
I have a payment due, but get an error message when I try to pay, what can I do?

How long do refunds take?

How do I return my order?
What happens when I report a return?
Can I change my return after it’s been reported?
How long does it take for my return to be registered?
My return hasn’t been registered. What should I do?
Why did I receive a reminder after returning my order?
What’s the status of the investigation of my return?
Why was the investigation of my return closed, even though my return hasn’t been registered yet?

When will my order be delivered?
I haven’t received my order. Do I have to pay?
There’s something wrong with my order. Do I have to pay?

How do I cancel my order?
My order was cancelled. Why am I still being charged?

What happens after I‘ve reported my problem?
How long does it take for my problem to be solved?
What should I do if the store doesn’t respond?
What’s the status of the investigation into my problem?
My problem has been solved, what should I do?
Why was the investigation of my problem closed, even though my problem has not been solved yet?

Why can’t I pay with Klarna anymore?
My purchase was denied. Why do I still see a transaction to Klarna on my card?
How can I get approved to pay with Klarna?

How do I change my name?
How can I change my email address?
How do I change my billing address?
How can I merge my Klarna accounts?
How can I add, change or remove my card?
How do I close my Klarna account?

How do I log in?
I can’t log in, what can I do?

Who can use Klarna?
Where can I use Klarna?
Does Klarna charge an annual fee?
How much am I eligible to spend?
How can I avoid late fees?
Does Klarna perform a credit check?
How can I make a formal complaint to Klarna?

What is a One-time card and how does it work?
What if I never use the One-time card and want to cancel it?
What happens if my purchase is for a different amount than the One-time card?
Why was the One-time card purchase declined?

What is Pay in 3 instalments?

I don’t recognize a charge, what should I do?
How can I report a fraud attempt?
How do I report a phishing or scam attempt?

How do I lock my account?
How do I unlock my account?
How can I secure my account?
How can I protect myself against identity theft?
How do I report a phishing or scam attempt?

Why do I need to verify my details when paying?
How can I request the deletion of my personal data?
Is shopping with Klarna safe?

I can't open a Klarna balance, what can I do?
How do I close my Klarna balance?
How do I add money into my Klarna balance?
How do I withdraw money from my Klarna balance?
Where can I view my Klarna balance statements?

What does earned interest mean?
How is flex interest calculated and paid out?
How will I be notified if the interest rate changes?
Can I add or withdraw funds from my flex account at any time?
Where can I view my flex account statements?
How do I set a savings goal?
How do I close my flex account?

What happens at the end of the fixed term?
How is fixed interest calculated and paid out?
Does Klarna withhold tax on accrued interest income?
Can I add or withdraw funds from my fixed account at any time?
Where can I view my fixed account statements?

More ways we can help

Privacy policy

Learn how we handle your data and keep your personal information safe.

Learn more

Security at Klarna

Learn how we handle your data and keep your personal information safe.

Learn more

Buyer protection

Shop with confidence knowing Klarna has your back in case of issues.

Learn more

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Solve your problems with the Klarna app

Track your delivery, handle returns and manage your payments in the Klarna app. Get 24/7 help in our chat, come and go, you’ll never miss a message.

Download the app

Download the app

Customer service

How it works

Frequently asked questions

More ways we can help

Privacy policy

Security at Klarna

Buyer protection

Solve your problems with the Klarna app

Get support anytime, anywhere