If you miss the due date you will first receive a friendly reminder. Thereafter you will receive a payment reminder and incur a fee, but you will always have another opportunity to pay the outstanding amount.

Unpaid debts are sent to debt collection.

Need a few extra days?

If you are struggling to make a payment or experiencing unexpected financial hardship contact us. Together, we can work on a more manageable payment schedule.

Dealing with money worries and debt can be stressful, but you’re not alone. There are specially trained experts on hand 24/7 to help you get your finances back on track:

• Caritas

• Dettes

If you don’t think you’re quite at the stage of needing extra support but want to explore alternative repayment options you can Report a problem in the app and navigate to "I am experiencing issues to meet my payments".

• How do I return my order?