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Customer service

Customer service

Get immediate support
24/7 help in any language
Chat with us or request a callback

How it works

Ask our AI assistant anything, in any language, 24/7. If you need help with your account and transactions, sign in first and you can choose to chat with a live customer service rep or call us.

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Instant 24/7 support

Our AI assistant speaks any language of your choice and solves over 300,000 customer issues every week.

Chat with us

You can request a customer service representative anytime. We are available 24/7 to support you via live chat.

Call us

Need to talk to us? We’re just a phone call away. Simply request a phone call in the chat or click the "Contact us" button below.

Frequently asked questions

How can I pay?
When is my payment due?
What happens if I can’t pay on time?
How can I extend my due date?
How do I change the card for a purchase?

Where can I find my payment plan?
Why was the first installment of my payment plan higher?
Why did Klarna charge me twice?
Why do I see two orders in the app when I only placed one?
I received an error message when trying to pay, what can I do?
Why was I charged a late fee?

How long do refunds take?

How do I return my order?
What happens when I report a return?
How long does it take for my return to be registered?
Can I change my return after it’s been reported?
Why did I receive a reminder after returning my order?
My return hasn’t been registered, what should I do?
What’s the status of the investigation of my return?
Why was the investigation of my return closed, even though my return hasn’t been registered yet?

When will my order be delivered?
I haven’t received my order. Do I have to pay?
There’s something wrong with my order. Do I have to pay?

How do I cancel my order?
My order was cancelled, why am I still being charged?

What happens after I‘ve reported my problem?
How long does it take for my problem to be solved?
What should I do if the store doesn’t respond?
What’s the status of the investigation into my problem?
My problem has been solved, what should I do?
Why was the investigation of my problem closed, even though my problem has not been solved yet?

My purchase was denied, why do I still have a transaction on my card?
Why can’t I pay with Klarna anymore?
How can I get approved to pay with Klarna?
Why wasn’t my purchase approved with Klarna?

How can I merge my Klarna accounts?
How do I close my Klarna account?
How do I change my name?
How can I change my email address?
How do I change my billing address?
How can I add, change or remove my card?

I can’t log in, what can I do?
How do I log in?

Does Klarna perform a credit check?
Where can I use Klarna?
Who can use Klarna?
How much am I eligible to spend?
Does Klarna charge an annual fee?
How can I make a formal complaint to Klarna?

What is Pay in 4?
What is Financing and how does it work?
How can I use Klarna on Apple Pay?

How can I report a fraud attempt?
I don’t recognize a charge, what should I do?
How do I report a phishing or scam attempt?

How do I lock my account?
How do I unlock my account?
How can I secure my account?
How can I protect myself against identity theft?

Why do I need to verify my details when paying?
Is shopping with Klarna safe?
How can I request the deletion of my personal data?

More ways we can help

Privacy policy

Learn how we handle your data and keep your personal information safe.

Learn more

Security at Klarna

Learn how we help you shop securely by protecting your money and data.

Learn more

Buyer protection

Shop with confidence knowing Klarna has your back in case of issues.

Learn more

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Solve your problems with the Klarna app

Track your delivery, handle returns and manage your payments in the Klarna app. Get 24/7 help in our chat, come and go, you’ll never miss a message.

Download the app

Download the app

Customer service

How it works

Frequently asked questions

More ways we can help

Privacy policy

Security at Klarna

Buyer protection

Solve your problems with the Klarna app

Get support anytime, anywhere